As a finalist and highly commended in the National Awards as Trainer of the Year, Paul is a highly qualified trainer, facilitator and life coach, specialising in the design and delivery of personal development courses as well as professional qualifications. Paul has also designed and delivered a range of “back to work” programmes for local colleges.

Paul is a highly versatile training professional with extensive knowledge of Leadership and Personal Development training, built up through over 25 years’ experience in training consultancy, design and delivery. 

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He’s qualified in training with NVQ level 4 in Training Design and Management and has received National recognition as a Finalist as Trainer of the Year in Customer Service National Awards.  Paul is a certified stress management trainer and life coach.

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Assignments, Results and Feedback

 

GWR

Delivered a 5 modular Leadership Development Programme for middle managers over a 12-month period, designed to develop a transformational leadership culture and embed GWR’s leadership behaviours  

 

Feedback for delivery across 49 managers was 5.3 out of 6

 

Cornerstone Housing Association

Designed and delivered a 4 modular 6-month Management programme.  The group included managers from the CEO through to Head of Maintenance

 

Feedback averaged 9 out of 10 across 4 different criteria including knowledge of the subject, delivery, helpfulness and variety of techniques used to deliver content.

 

Friends Life

Designed customer service training programme for 400 customer service staff which was nominated for an innovation award.
 

NHS Trusts Nationwide

Co-delivered an award-winning wellbeing programme to 50 NHS Senior Managers over 4 sites.

Courses have generated 55% reduction in sickness absence, an average saving just under £4000 per person in the two years following course attendance and improved organisational resilience in relation to managing absence.

 

Feedback average 9.0 out of 10.

 

Rowan Dartington

Co-designed and co-delivered a Management Development programme as part of a cultural development plan for Rowan Dartington’s (Wealth Management) managers.

The programme was tailored to support their vision, values and leadership behaviours and was delivered to coincide with objective setting, appraisal timescales and other performance management activities

 

Feedback average 9.1 out of 10.

 

AXA

Designed and delivered a Management Development programme for 10 Customer Service Managers and 50 Team Managers to ensure FSA Training and Competence standards met.

 

Led Training Project to train 300 customer service staff in new processes, systems, culture and performance management resulting attaining Finalist of Customer service Trainer of the Year in the National Customer service Trainer Awards.

 

St Gobain Performance Plastics

Delivered Improving Resilience -Stress Management training to 100 staff